Just imagine your relative forgot to take their life-saving medication and within minutes the right person is notified, wheter that is your relative, yourself or a caregiver nearby.
In 2019 we started upgrading the Philips Medido platform to the Philips Spencer platform. The Spencer medication device is the next level in medication managment, with full IOT connectability, embedded video calling and easy placement of medication rolls. This new change came with a lot of additional and fun requirements. We developed a platform that allows multiple disciplines (like pharmacies, General Practitioners, Service providers and (informal) cargivers) to work with and for the client. We have taken the customer journey as golden standard and provide a smooth onboarding and usage process with support of the servicecloud console, case management, contract and asset management, multiple partner communities and IOT integration.